Client Care for the VCA

Dr Liz Walker BVetMed BSAVA PgCert SAM MRCVS, IntinsiaVet | VCAC2022

40 minute video - Certificated at 1 hour of CPD

The role of the VCA in clinical practice entails far more than animal care. Understanding the client journey and the role you play within it is essential for success in clinical practice. Learning tools and techniques for effective communication will support with each client interaction and help you to successfully navigate the challenging situations as they may arise.

This presentation will cover the following key learning objectives:

• The importance of the client journey in clinical practice
• The role of the VCA in the client journey
• Communication skills for ideal client interactions
• Tools and techniques for challenging situation