Supporting Bereaved Pet Owners

Diane James, Blue Cross For Pets | VRC2023

40 minute video - Certificated at 1 hour of CPD

An introduction for front-of-house and customer-facing members of staff who have contact with bereaved owners.

Pet loss is tough at any time but during these added times of hardship, it can be even tougher for owners to cope. Lives are transformed by the love and companionship pets bring so saying goodbye, whether due to death or separation, is always sad, difficult, and often traumatic. It affects people in many ways so providing the best practice support techniques and tools can really make a difference to bereaved owners.

During this session, we will cover the different types of loss, how to offer emotional support, empathy vs sympathy, and how to support yourself and the importance of self-care.