Top Tips for Pur...fect Communication

Karen Froud-Murray VN FISM AdcertCIM, Vital Spark Training Consultants Ltd | VRC2023

35 minute video - Certificated at 1 hour of CPD

As a receptionist, you are the first and last person the client sees and speaks to; whether that’s in person, or on the phone. You are dealing with everything from the excitement of the arrival of new fur babies in the family, to end of life care with empathy and compassion, which requires many vital skills.

This presentation will share 10 top communication tips, covering topics such as: Body language (both face to face and the phone), developing rapport and using empathy, excellent questioning and listening, relaying accurate messages, dos and don’ts of tone & words and also start to understand your own communication style.

Karen is a former veterinary nurse, who has spent time working on the reception desk. Learn some new ideas and refresh some old ones - you will be sure to leave with practical tips to engage “purrfectly” with your clients.