Playing to Win: Conflict Need Not be Feared!

Helen Silver-MacMahon MSc PSCHF (Dist.), Cert VNECC, Dip AVN (surg), Cert SAN, RVN

45 minute video - Certificated at 1 hour of CPD

Many of us feel nervous, anxious, or even fearful when facing conflict. Whether it be with family, friend, client, colleague, or boss. What we often forget is that this is an entirely normal response. I am a firm believer that with experience comes the opportunity to reflect and dissect. Through this we can identify the specific actions which ‘trigger’ a response in us. However, given how time poor we all are this reflection time is often overlooked. Resulting in a vicious circle which often ends in avoidance.

In this lecture we take the time to reflect on the various types of interactions or scenarios and why they may result in conflict. We will explore how there may be a different narrative to these situations and by using this alternative narrative, we may be able to find common ground and better outcomes for all involved. You should attend this lecture if:

1. You’ve experienced or are experiencing conflict in the workplace and are unsure why or what to do

2. You know of a friend or colleague experiencing conflict and are unsure how to support them

3. You’re keen to play a bigger role in deciding the outcome of workplace problems.