Resolving Tensions with Confidence

Helen Silver-MacMahon | HNC2026

43 minute video - Certificated at 1 hour of CPD

Resolving Tensions with Confidence: Communication Strategies for Difficult Situations: In this session, participants will explore effective communication techniques to manage conflict and navigate challenging conversations with confidence. Drawing on principles of non-violent communication, the session provides strategies to defuse tension, respond calmly under pressure, and turn difficult interactions into opportunities for understanding and collaboration. Identify common triggers of conflict and recognize how communication styles can escalate or de-escalate challenging situations. Apply non-violent communication strategies to manage tension, stay calm under pressure, and navigate difficult conversations effectively. Demonstrate techniques to transform conflict into opportunities for collaboration, mutual understanding, and stronger team relationships.